Our Commitment

We are committed to eliminating barriers and improving accessibility for persons with disabilities and to providing goods and services in a way that respects the dignity and independence of people with disabilities.  People with disabilities will be given the same opportunity to access and benefit from our goods and services, in the same place and in a similar way as other customers.


When communicating with a person who has a disability, we will communicate in a manner that takes into account the person’s disability. 

We will train employees who communicate with customers on how to interact and communicate with people with various types of disabilities.

Notice of Temporary Disruption in Service

In the event of a planned or unexpected disruption to service or facilities for members with disabilities Bixpy Ltd. will notify members promptly. The notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

Training for Staff

Bixpy Ltd. will provide training to employees, volunteers, contractors and/or consultants who deal with the public or other third parties on our behalf and all those who are involved in the development and approvals of member service policies, practices, and procedures. Training will be ongoing as long as there are changes to policies, procedures, and practices governing the provision of goods and service to persons with disabilities. Training will embrace the core principles of ongoing respect for human dignity, independence, integration, and equity of opportunity.

Training will be provided as soon as practicable after an individual assumes responsibilities related to the public and will include the following:

  1. An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standard.

  2. Information regarding Bixpy Ltd.’s policies, practices, and procedures relating to the Customer Service Standards.

  3. How to interact and communicate with people with various types of disabilities.

  4. How to interact with people with disabilities who use an assistive devise or require the assistance of a service animal or a support person.

  5. What to do if a person with a particular type of disability is having difficulty accessing our goods or services.

Bixpy Ltd. will keep a record of training that includes dates training was provided and the names and number of individuals to whom it was provided.

Format of Documents

If Bixpy Ltd. is required to provide a copy of any document available under the Accessibility Standards for Customer Service to a person with a disability, Bixpy Ltd. will provide the documents, or the information contained within the document, in a format that takes into account the person’s disability.

Feedback Process

Feedback regarding the way Bixpy Ltd. provides goods and services to people with disabilities can be made in writing, by email, by phone or by regular post.

Direct any communications to our Head Office through the following Channels:

Attn:  Bixpy Ltd. HR Department

Address:  7398 Trade St., 

City, State, Zip:  San Diego, CA, 92121

Country:  USA

Phone:  1-886-249-7910


Bixpy Ltd. will respond or follow up within 30 days, unless there are circumstances that prevent such response time. If a response is delayed, the person providing the feedback or making a complaint will be apprised of the delay. Feedback and/or responses will be delivered in a format that is accessible to the complainant.

Policy Summary

Bixpy Ltd.’s Customer Service Accessibility Policy governs how we provide goods and services to customers in accordance with the requirements of the Accessibility Standards for Customer Service, Ontario Regulation 429/07 of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the core principles of independence, dignity, integration and equality of opportunity.

The term disability as defined by the Accessibility for Ontarians with Disabilities Act, 2005, and the Ontario Human Rights Code, refers to:

  • any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device;

  • a condition of mental impairment or a developmental disability;

  • a learning disability, or dysfunction in one or more of the processes involved in understanding or using symbols or spoken language;

  • a mental disorder; or

  • an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.